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Has anyone else had any difficulties with Raquel in Matia's office???
I am getting soooo frustrated. My first visit to Matia was on 10.28.09 and it is still not paid by insurance because they want a w-9 so they can have Matia's tax id in order to process the visit.
At first, when Raquel did actually return an email, she was telling me that I was confused, as was my insurance company for wanting a w-9. I told her there was no confusion, that I had to do this for other practitioners and it was to prove that she is a service provider. I told her to call my insurance company if she wasn't going to do it. I even sent over copies of my insurance card (which they took at first visit but was now missing) and the EOB.
Now, she doesnt even return my emails or voice mails after I checked with my insurance company AGAIN and it was never sent.
I am soooo frustrated. The fact of me receiving payment should not be in the hands of a worker who is deciding wether or not to work for the last how many months. I am so MAD.
Best to contact Matia
Best to contact Matia regarding the situation or ask to speak with her husband. We have had mixups in the past and it has been a miscommunicaiton that spiraled out of control. Let me know how it goes with the insurance. We have a PPO that covers many things and have tried for quite a while to get this covered.
when i asked about ins i was
when i asked about ins i was told that because i didn't live in CA i couldn't get coverage. this was when i was shopping for ins. i asked them what insurance companies do accept them because that is what i wanted to go with. that was the end of that and i never ended up getting insurance still. in the past prior to lynn joining the office i have had mix ups like it was too much for Raquel to handle i haven't had any mix ups and things were always resoved. It's been quite some time i mean yrs since this has happened. I hope your able to resove the matter.
No a good experience.
when I first contact Mathias office to make my first appontment, after sending my new patient form (email) Raquel contact me two days after.
she told me they did receive my form, and now she just need to make sure Dr mathia will take my case before making the formal appointment for me.
We even talk about how soon I will like to make my appointment and what day will work for me better for me.
She say then she will be calling me in 24 hrs to make the actual appointment after checking with Dr Mathia....that was a wednesday, I wait and wait and wait intill next monday. Raquel never call me back... so decided to call myself monday morning I told Raquel I was waitting for her to call me back and she never did! so wasup!, she apologies and was glad I did call back...blabla bla. So I told Raquel to set up things for my acupuncture session too. what is include in my 350 dollars.
the actual day of my appoinment I was 10 minutes late ( due to terrible traffic conditions I was drinving from 60 miles away) I can hear how Raquel was handlying the situation, the comments she made, she was putting more and more stress on my shoulders. Linn was trying to help me, but Raquel was very unflexible. When I finally meet Mathia, I wasnt in the best stress mood possible...
My acupunture session never happend.
That was my experience with Raquel. so far.